Need Help With Your Course Enrollment?
If your payment was successful but your course is not showing in your account, don't worry. Follow the simple steps below and our support team will help you resolve it.
When should you contact support?
You should contact us if your payment has been completed successfully but the purchased course is not available in your Sahajvenu account.
Payment was successful
Your payment has been completed successfully.
Course is not accessible
The purchased course does not appear in your account or cannot be accessed.
We're here to help
Send us the requested payment and account details. This allows our team to verify your transaction and resolve your enrollment issue as quickly as possible.
Send Us an Email
Use the subject below so that we can quickly identify your course enrollment-related request.
Support Email
system.sahajvenu@gmail.com
Email Subject
course enrollment issue
Information We Need
Include the following details in your email. Having everything together helps us verify your payment faster.
Payment ID
Provide the payment ID received after completing your payment.
Transaction ID
Provide the transaction ID associated with your payment.
Payment Screenshot
Attach a screenshot clearly showing that your payment was successful.
Registered Email
Provide the email address registered with your Sahajvenu account.
Registered Mobile
Provide the mobile number registered with your Sahajvenu account.
Issue Description
Briefly explain the problem you are facing with your course access.
Important Security Notice
Your security is important to us. We will never need your confidential banking credentials to verify a course payment.
Never share your password, OTP, UPI PIN, CVV, complete card number, or other confidential banking information in your email.
What Happens Next?
Once we receive your email, our team follows a simple verification process.
Payment Verification
We verify the payment details provided in your email.
Account Check
We check your account and course enrollment status.
Resolve the Issue
We identify the issue and work to restore your course access.
Response
We reply to your email with the resolution or any additional information required.
Example Email
You can copy this format when contacting our support team.
Support Request
Course Enrollment Issue
Hello Sahajvenu Support Team,
I have successfully completed the payment for a course, but I am unable to access the course from my account.
Issue Description:
I successfully completed the payment, but the course is not visible in my Sahajvenu account.
I have attached a screenshot of the successful payment for verification.
Thank you.
Regards,
Your Name
payment_screenshot.png
Successful payment screenshot
Need Assistance?
Let's get you back to learning.
Send us your payment details and we'll help resolve your course enrollment issue.
Contact Support